Refund policy

Scripts, MLOs and tools are digital content delivered straight to your Cfx.re account. Once a product has been delivered to your account or downloaded, it can't be returned, so purchases are generally non-refundable, except as described below or where the law requires otherwise.

In some countries (for example in the EU and UK), consumers have a right to cancel online purchases. For digital content, that right ends once delivery has started with your agreement. By completing checkout, you ask for your product to be delivered immediately, which means the right to cancel ends once it's in your account.

We'll offer a fix, a replacement or a refund when:

• the product is faulty and we can't fix it within a reasonable time after you report it;
• you paid but the product was never delivered to your account and we can't deliver it;
• the law where you live requires a refund.

We generally can't refund a delivered product when:

• you changed your mind after it was delivered or downloaded;
• it doesn't suit your server setup, where the requirements were described on the product page;
• it stopped working because files beyond the open config files were changed;
• it was bought on a different Cfx.re account than the one you meant to use.

If you're in one of these situations, contact us anyway and we'll see if there's a way to help.

Custom work is made specifically for you, so payments are generally non-refundable once work has started. If we can't start or finish the work as agreed, we'll refund the part that hasn't been delivered.

1. Contact us through our support page with your Tebex transaction ID (it starts with “tbx-”), the product name and what went wrong.
2. We may ask for details such as server console errors or screenshots, and we'll try to fix the problem first.
3. If a refund is approved, it's issued through Tebex to your original payment method. How long it takes to appear depends on your bank or payment provider.

For payment questions such as receipts or subscriptions, you can also use Tebex's payment portal (opens in a new tab).

Please contact us before opening a chargeback or a dispute with your bank or payment provider. Most problems can be looked at much faster that way.

If a chargeback or dispute is opened, the purchase is treated as canceled: your license ends and your access to the product is revoked, including its escrow license, so it stops working on your servers. Your account may also be blocked from future purchases in this store.

Nothing in this policy affects the rights you have under the consumer laws where you live.

Questions about a refund? You can reach us through our support page once our Discord and email support open (they're being set up). For anything about a payment, Tebex's payment portal (opens in a new tab) can help in the meantime.